At The Pearl Company we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind.

 

If you need to return an unused item you can do so within 90 days for an exchange or refund as required. We will refund the monetary value of the items returned to us, at the price you purchased them, but not the delivery charges.

 

Under the EU Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. You must let usknow in writing, or by email to sales@pearlcompany.co.uk, or by calling us stating your wish to cancel the contract and ensuring you quote the order number in all correspondence. We will refund you the original purchase price and the delivery charge. If you have already received the goods, you will need to return the items at your cost (unless faulty). If you are returning part of your order, we will only refund you the original purchase price of the item(s).

 

The goods must be returned in the same condition as received and if possible with all packaging. The Pearl Company reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.

 

If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back. Otherwise you will be responsible for those charges.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

 

- The original account details have expired
- The original account no longer exists

 

Returns Procedure
Please enclose the dispatch note inside the parcel giving the reason for the return, stating exactly whether you require a refund or exchange. Pack the parcel securely reusing the original packaging if possible. Return the package to The Pearl Company via the Post Office, please do not use a courier service. For your protection we advise that you use a recorded delivery service and obtain a 'Proof of Posting Certificate'. We cannot accept liability for goods that get lost or damaged in transit back to us. Please highlight on the outside of the package 'Return to Origin'.

 

Returns Address:
The Pearl Company,
Unit 6,
Fernfield Farm,
Whaddon Road,
Nr Mursley,
Buckinghamshire,
MK17 0PR
United Kingdom