Terms and Conditions
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this website,- www.pearlcompany.co.uk, including but not limited to text, graphics or code is copyrighted as a collective work under the copyright laws of the United Kingdom and is the property of The Cashmere Centre TA The Pearl Company (Registered Company #04292795), Unit 6, Fernfield Farm, Whaddon Road, Nr Mursley, Buckinghamshire, MK17 0PR, United Kingdom.
The collective work includes works that are licensed to The Pearl Company. © Copyright 2018. All Rights Reserved. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Pearl Company or purchasing The Pearl Company products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Pearl Company or to purchase The Pearl Company products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by The Pearl Company. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of The Pearl Company used in the site are trademarks or registered trademarks of The Pearl Company.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Pearl Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Pearl Company does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Pearl Company does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Limitation of Liability
The Pearl Company shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Pearl Company has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a The Pearl Company product is mistakenly listed at an incorrect price, The Pearl Company reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Pearl Company reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Pearl Company shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Pearl Company without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
The Pearl Company may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Pearl Company.
All delivery schedules quoted bleow exclude Bank Holidays and are dependent on stock availability.
-- Standard: £2.95 / 5 - 7 days
-- Special Delivery (UK Only): £8.95 - Orders have to be placed before 3pm to qualify for next day delivery before 2pm.
-- International (Europe): £9.95 - 7-14 Days
-- International (Rest of World): £11.95 14-21 Days
Returns and Refunds
At The Pearl Company we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind.
If you need to return an unused item you can do so within 90 days for an exchange or refund as required. We will refund the monetary value of the items returned to us, at the price you purchased them, but not the delivery charges.
Under the EU Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. You must let us know in writing, or by email to [email protected] or by calling us stating your wish to cancel the contract and ensuring you quote the order number in all correspondence. We will refund you the original purchase price and the delivery charge. If you have already received the goods, you will need to return the items at your cost (unless faulty). If you are returning part of your order, we will only refund you the original purchase price of the item(s).
The goods must be returned in the same condition as received and if possible with all packaging. The Pearl Company reserves the right to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back. Otherwise you will be responsible for those charges. Please call us on 01908 523155 and we will arrange to send you a free returns label.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
- The original account details have expired
- The original account no longer exists
Please enclose the dispatch note inside the parcel giving the reason for the return, stating exactly whether you require a refund or exchange. Pack the parcel securely reusing the original packaging if possible. Return the package to The Pearl Company via the Post Office, please do not use a courier service. We cannot accept liability for goods that get lost or damaged in transit back to us. Please ensure you keep you proof of posting.
The Pearl Company,
Unit 6 Fernfield Farm,
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
By placing an order though our site, or over the telephone, you warrant that you are over 18 years of age.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Pearl Company or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
You agree to indemnify, defend, and hold harmless The Pearl Company, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, The Pearl Company may link to sites operated by third parties. However, even if the third party is affiliated with The Pearl Company, The Pearl Company has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Pearl Company. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Pearl Company seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).